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Icon Rocklear Warranty

 

One thing that sets Ai Autoworks apart from any other coating shops in or around Austin is our ability to install Icon Rocklear and our hassle-free, unmatched guarantees.

Here’s how it works:

 

Icon Rocklear Coating Guarantee

  1. This guarantee is subject to the terms and conditions below.
  2. If the client has paid all applicable fees and taxes, Icon Rocklear Inc. guarantees that the Icon Rocklear coating will protect the vehicle/boat or unit’s finish to which it has been applied, whether in part or whole, subject warranty terms duration as denoted as Schedule “A”.
  3. The guarantee is only valid when Icon Rocklear is applied in a licensed facility and by an Icon Rocklear Inc. trained technician.
  4. Icon Rocklear coating must be inspected within 18 months of application. This inspection is the sole responsibility of the client. The client is responsible for the amount charged (if there is) by the installation location to inspect the unit. The client must then be forwarded a copy of that inspection to Icon Rocklear Inc. head office. Failure to comply with these conditions will result in the warranty being VOID.

Limitations and Omissions

  1. This agreement is valid only if;
    1. The Icon Rocklear coating was sold by an authorized dealer, licencee or partner.
    2. The dealer and or licencee agree that the paint and/or gel coat are in good condition and suitable for application and is only applied to auto/road units and gel coat.
    3. The Icon Rocklear application is applied by a certified application technician and in a certified facility.
    4. Icon Rocklear is not responsible for repair or damage/flaws caused by:
      1. Damage to the Icon Rocklear coating
      2. Stone Chips
      3. Collision
      4. Fire
      5. Willful damage
      6. Negligent or unlawful behaviour
      7. Spinning brush equipped car washes
      8. Handheld car washes
      9. Automatic car washes
      10. Repainted or repaired panels
      11. Accessories added post application
      12. Coming in contact with acid, heavy chemicals, fuels, bleach, paint, inks, dyes, oil, corrosive materials, or any other substance deemed harmful to the Icon Rocklear coating
      13. Dust particles and/or dirt debris

The Client Must Advise If:

(not applicable in the case of new units unless:)

  1. Paint body work or gel coat repair has been applied to the unit within 60 days of application.
  2. Paint sealants, protective coatings, or any other applications have been applied to the unit.

Icon Rocklear Inc. is not responsible for damage or flaws to these items:

  1. Vinyl trim
  2. Glass
  3. Chrome
  4. Headlamps/covers
  5. Aluminum and or metal parts
  6. Rubber parts

Icon Rocklear Inc. is not responsible for flaws, factory defects, deficiencies, warranties in the treated materials, it’s installation or manufacture.

Icon Rocklear Inc. is not liable or responsible for any services, repairs that are covered by;

  1. Repairers guarantee or warranty
  2. Manufacturer or agreement warranty
  3. Insurance policies

Under the terms of this agreement Icon Rocklear Inc. is not responsible for incidental, direct or indirect, consequential or special damages.

 

Procedure for warranty application:

  1. The client must first take the unit to the licencees location where Icon Rocklear was applied.
  2. The licenced facility must contact claims@iconrocklear.com and attach a copy of the new inspection report.
  3. A certified warranty expert much inspect the unit before any authorization for warranty can begin.
  4. Warranty is effected by re-application to the failed panels.

Schedule “A”

Icon Rocklear Coverage Index

Type of Unit Protected Coverage Covered Damage
Regular Painted Substrate (Auto, Motorcycle, Painted Steel)
Paint on exterior surface.
Delamination, peeling and/or premature fading due to product failure for a period of 15 years.
Boat, Fiberglass Autos, Fiberglass Parts
Gel coated boats, fiberglass autos, bikes, fiberglass parts.
Delamination, peeling and/or premature fading due to product failure for a period of 7 years.

 

The Guarantee

 

 

15 Year Coating Guarantee

Your Icon Rocklear coating is warrantied for defects for a period of 15 years by Icon Rocklear International when you get one layer installed. See the details below under “Icon Rocklear Coating Guarantee”.

 

Lifetime Coating Guarantee

Your Icon Rocklear coating is warrantied for defects for lifetime by Icon Rocklear International when you get two or more layers installed.

Lifetime Workmanship Guarantee

We warranty your Icon Rocklear coating installation for lifetime – meaning if there are ever any issues with the workmanship, we’ll do whatever it takes to make it right. If there are any install issues, they usually show up within the first 30 days post-installation.

 

Satisfaction Guarantee

Our goal is to ensure you are 100% satisfied with your Icon Rocklear Coating, so if for some reason your not, you simply dont pay! What does this mean? Well, if we just can’t seem to make it right, you will receive a refund, repair, replacement, upgrade or some sort of compensation directly offsetting your original payment towards the coating. BUT, there are reasonable exceptions to this rule. 1) We can’t control the performance of the coating but can guarantee that it will perform as stated by Icon Rocklear International, which expectations are documented well at www.iconrocklear.com. 2) We always strive for perfection, but sometimes either mistakes or environmental variables can cause imperfections, heck, even robots that are painting your vehicle from the factory cant achieve perfect paint. Some imperfections are acceptable, some are not.  We do our best to find that balance. So while we do not guarantee a PERFECT application, we will do everything in our power to make it right for you. If there are reasonable issues that you have with the coating, we simply ask for ample opportunity to make it right, which might require additional time in our shop. Rest assured that we are here for you 100%.

 

Guarantee & Warranty Exclusions

Any warranty can be voided:

  • Due to damages to the coating form third-party or collisions.
  • Due to not following the aftercare instructions.
  • If the vehicle did not receive the proper curing time out of rain or water from either natural or unnatural circumstances such as a car wash or an at-home washing of the vehicle.
  • If the vehicle is used for sports formal and informal such as off-roading use, racing, mudding, hunting, camping, or any other sport that may require the vehicle to be used in a rugged or adventure-style setting.
  • If the vehicle at the time of the warranty item is out of our range of service of our location(s).
  • If the vehicle is repainted outside of the knowledge of Ai Autoworks.
  • If the vehicle survives an accident, total loss, flood, hail storm, or any other natural act of God.
  • The vehicle gets paint work or body work done altering the Icon Rocklear coating properties of the coating such as:
    • stripping the coating layer that can negatively affect the Icon Rocklear coating applied,
    • paint correction or polish on top of the Icon Rocklear coating,
    • installing PPF or vinyl wrap from an installer or shop that is not Icon Rocklear certified,
    • the customer accepts any refund on any products, labor, or deposit.